FAQ

HOW WE DO IT?

  • To be able to have a fully functional metal card you will have to ship us your existing card. We will then transfer all the data from your old card to your new metal card. Yes, we transfer the data from the magnetic strip to the metal card. 

  • We will also be using our Patented Technology (first of its kind) to remove your EMV chip from your original card and transfer it onto your new metal card. We will return your original card along with your new personalized metal card.

  • Please note that once we remove the EMV chip from your original plastic card, that card will no longer be functional. You will only be able to swipe with it. You will be using your new metal credit card in its place.

  • Removing the EMV chip is optional. Please note, without the EMV chip on your new metal card, your card will not work on the new POS machines that require you to insert your card, however it will work if you swipe the card on these terminals.

 

BUYER BEWARE! THESE ARE THE COMMENTS AND QUESTIONS YOU WILL GET WHILE USING YOUR NEW CARD 

  • WOW! This card is heavy!

  • Such a cool card!

  • I have never seen a card like this before.

  • What do you do? 

  • Can I have your phone number? 

  • Are you rich? (Actually no one will ask you this, but they are thinking it, LOL). 

 

DOES IT WORK AT ATM MACHINES AND EVERYWHERE ELSE?

  • Yes, it does work in ATM machines. But It is not recommended to use these metal cards in ATM machines where it is swallowed entirely and you are not able to have a grip on it. The problem with some of these machines it that the metal card is too stiff for the rollers to eject the card properly. The card could get stuck in these machines. It is only recommended in machines where the card is inserted but there is a part of the card that is still exposed to be able grasp it if is does get stuck. 

  • Your new metal card should work every where your plastic card works. Since the only difference now is the housing for the EMV chip is no longer sitting in your plastic card but a metal one. Remember your credit card is the EMV chip and not the plastic housing around it. 

  • You can also certainly setup your smartphone to use the contactless feature (Apple Pay, Samsung Pay, ect...) to access the ATM machines. A bank representative will certainly help you with that if you ask.

  • If your metal card does get stuck in these machines, walk into the branch with your ID to claim your card back.

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DOES THE TAP AND PAY FUNCTION STILL WORK?

  • No, it will not. But you can always use your smartphone to enable “tap and pay” with your phone if this is something that you would like to keep.

  • The tap and pay (contactless) feature is very tricky. Some of the antennas are actually in the plastic card themselves. Some are only on the EMV chip. It is hard to tell without removing the EMV chip first.

  • If the antenna is in the plastic card then the “tap and pay” feature will no longer function. If it is in the EMV chip only, then it will work if the frequency is strong enough to pass through the metal of the card. The metal will be blocking the frequency emitted from the EMV chip and will not be able to register at the POS machine.

  • We are still researching on a technology to enable the transfer of “tap and pay” functionality. At this time we do not have one,

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DOES THE MAGNETIC STRIP WORK?

  • Yes, we transfer the data from your plastic card over to the metal card. 

  • Some POS machines (mostly the older ones) could have a hard time reading the magnetic strip since it is on a metal card. It might have to be swiped 2-3 times for it be be read. Some rare cases it might not be read it all. This is a common problem once again only with the older POS card readers since they were designed to only read plastic cards and not metal cards. 

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WHAT CARD INFORMATION MAY BE CUSTOMIZED?

  • Everything on the card can be customized. After all, it is your card and you can design it anyway you would like. We are here to help you with the design.

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HOW SAFE IS THE PROCESS?

  • Metal My Card GUARANTEES this process is safe or YOUR MONEY BACK!!

  • Metal My Card will also cover any charges incurred by your bank for the replacement of your bank card if your card info were to be compromised during the time we process your order. 

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DO YOU OFFER INSURANCE ON THE CARDS?

Yes, we do offer insurance for the cards. It is $89 for 2 year up to 2 replacement cards. This will cover lost or stolen cards, and bank re-issued cards. To qualify, please make sure you add this option when you place your order. It must be done at time of purchase. There is a $25 shipping and handling fee for each occurrence for US orders and $65 for international orders. 

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IS MY CARD SAFE WITH YOU? 

We are in the business of making custom cards for our long-term customers - NOT stealing information. What we offer is a very unique product and we are in a very unique business, and with that we pride ourselves in gaining your trust. We do not store any of your credit card information in anyway. We only transfer the data from your card to your new metal card. 

Please realize, in order for us to produce a fully functional custom design card of your choice, you will need to ship us your card. There is simply no other method for us to do so without it. We do not ask for your PIN, social security number, pass code or anything of that sort. However, if you are still concerned, you do have the option to send a debit/pre-paid card with zero monetary funds available. Or a card that has not been activated or freeze your card during the time we process your order. We do not store any card information (unless instructed by you to do so for issuing future card updates) after we have made your custom card – we have it only for the time needed.  Once your new metal card is complete, all of your personal information will be deleted. 

We are also accredited by the Better Business Bureau with an A+ rating.  We also have 3 trademarks along with a Patent with the US Patent and Trademark Office. We would not want to risk anything to lose our accreditation or our patents and trademarks. 

You are also welcome to come to our lab facility where we can make your card while you watch as your card is designed right before your eyes. Our lab is located in San Jose, CA. 

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 INTERNATIONAL ORDERS

Yes, our services are available for international credit / debit / prepaid cards. Including Canada, UK, Japan, Spain, Mexico, Italy, Germany, France, Korea, Singapore ect... Please ship your card as a GIFT CARD NOT AS A CREDIT CARD. 
We request that you ship us your original card using DHL, Fedex, or UPS. We will then Fedex (via next day air) the card back to you the cost is $35 USD.

 

FOR INTERNATIONAL ORDERS PLEASE SHIP IT TO: 

Metal My Card
1630 Oakland Rd.
Ste: A202
San Jose, CA 95131
United States
Phone: 657-222-2228
 

 TOTAL SECURE PROTECTION

Your information is confidently safe and secure.
We are committed to safeguarding your personal information and maintaining your privacy.
We use SSL Technology (Secure Socket Layer) and a 256-bit encryption to protect any personal information you provide to us on our site.
Personal information is never stored. It is immediately deleted after your order is processed.


 IF I LOSE MY CARD, WHAT SHOULD I DO?

Notify your bank immediately to have it canceled. All banking institutions monitor member card activity via the numbers on the card, not the card itself. Some institutions provide fraud alerts. Please visit your banking institution's website for further information. Metal My Card does not warranty lost or stolen cards.

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 WHAT IF MY BANK RE-ISSUES A DEBIT OR CREDIT CARD DUE TO POSSIBLE ASSOCIATION WITH FRAUD AT KNOWN RETAIL STORES THAT HAVE BEEN COMPROMISED. 

We will issue you a card replacement if such things happen within the first 60 days from receipt of your card. Please contact us directly at 657-222-2228 or metal@lioncreditcard.com to process a claim. 

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WHAT DOES MY WARRANTY COVER?

  • Lion Credit Card will only warranty the ORIGINAL purchased defective* card for up to 60 days from date of order.

  • Lost, damaged and or stolen cards do not fall under warranty and will not be replaced.

  • Defective* means: Magnetic strip is separating from the metal card, or no longer scans and/or is not being read by charge card machines. (Be advised not all card readers are the same; please ensure the consistency of the problem before contacting us).  Accidental demagnetization of the card is not covered under warranty.

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WHAT WE ARE NOT

  • Lion Credit Card is NOT a credit card company. We do NOT offer credit, reward programs or points. We ONLY upgrade plastic debit/credit cards (with magnetic strips) by engraving your personal design onto your choice of metal.

  • There are NO APPLICATIONS. NO ANNUAL FEES.  NO MINIMUM PURCHASE.  NO CREDIT CHECKS. You can get a metal credit card if you have any plastic card that you would like for us to convert into metal. Simple as that.

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WHAT IS THE RETURN POLICY?

  • You can return your purchase within 30 days from the original purchase date (minus $35 for shipping and handling). 

  • After 30 days all sales are final.

  • Contact: metal@lioncreditcard.com for product return instructions.

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METAL CREDIT CARD SPECS:

  • Material: Stainless Steel

  • Size: 85.60 mm × 53.98 mm 

  • Weight: 27 grams (AMEX Black Card is 14 grams)

  • Thickness: .8mm

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BLACK BRASS CARD

  • Material: Brass with textured black coating outside and gold brass color on all edges

  • Size: 85.60 mm × 53.98 mm 

  • Weight: 27 grams (AMEX Black Card is 14 grams)

  • Thickness: .8mm

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SHIPPING ADDRESS:

Metal My Card
1630 Oakland Rd.
Ste: A202
San Jose, CA 95131
United States
Phone: 657-222-2228